FAQ

What projects do you work on?

Logos and branding development, collateral materials – such as brochures and catalogs, print ads, direct mail, invitations and other event related graphics, outdoor signage, eblasts, web graphics, newsletters, promotional materials, book designs, social media graphics and content strategy, stationery – including business card, letterhead, envelope, mailing label, and presentation folders, and any other designs your business may require.


What is the best way to contact you?

My studio hours are M-F, 9am-5pm. I can be reached by phone or by email. I’m pretty responsive to email and usually respond quickly. I do, however enjoy my weekends and holidays. If you try contacting me during these times please know that I will call or email back on the following business day.

How do I get an estimate for my project?

First we need to meet or have a phone conversation about your project. I will ask specific questions about your project to get a better feel for how long it will take. Once this happens I will email you an estimate based on your answers. Estimates are good up to 30 days of receipt.

What is my role as the client in the design process?

Before I begin designing I thoroughly discuss your project with you first. I encourage you to bring in any samples, color combinations/swatches, and ideas that you may have.


What other responsibilities do I have as the client?
Timely communication is number one. It is imperative that the client communicates changes in a project, timelines, or anything related to the project and due date. Submission of files on time is also very important. It is also appreciated when a client makes timely payments as well.

What do you need to get started on my project?
A signed estimate/agreement, a 50% deposit and any relevant files (i.e. – high res photos, vector logo files, and copy).

How many revisions do I get? Do I pay extra for revisions?
Generally you receive two rounds of free edits (read your estimate for specifics). As long as the edits are not unreasonable, I will work with you. If it is a complete change in design, we would need to revisit the estimate and the specifics of your project.


I don't know where to start! Can you help?
A job may seem overwhelming until you have the right expert helping you out. Please call me and I will listen to your needs and tell you what your options are. I’ve been at this for quite awhile and can offer you solutions that you may not have even considered.

I need something designed yesterday! Can you help me?

I usually can accommodate your rush job depending on how full my project schedule is. Some rush projects may include a rush fee depending on the current situation.

Will you work with my printer and other vendors?

Yes, I’m more than happy to work with the printer, copywriter, or photographer of your choice. But if you need assistance finding these types of vendors I have a large network of contacts that I already have strong relationships with. I’m happy to collect vendor estimates on your behalf.

Do you ever go over estimate?
I’ve been in the business for awhile so I’m pretty familiar with how long certain projects should take. But sometimes the scope of a project changes. Maybe you need to add more pages for your catalog? Or you would like to me to design a companion piece that compliments your current current project? For these circumstances we will have to revisit your original estimate and current budget.

How do I check on my project during the design process?
You will be kept up to date via email of the progress of your project. I will present the project to you at certain stages and wait for approval before continuing work. For more complicated projects a face-to-face meeting may be required to walk you though the initial layout. I find that this overall process keeps the client involved and prevents any breakdowns in communication. In between these stages, the client is free to call in or email to get an update.

What type of payments do you receive?
With most projects I request a 50% down payment prior to scheduling the work. This is payable by business check, personal check, VISA, Mastercard, cash and money orders. The remaining 50% is payable upon completion of the project, prior to supply of original artwork.

How will I receive my project once it's finished?
Print projects are coordinated with the printer for final delivery. Electronic projects, such as emails and web graphics will be emailed to you. A final electronic files are yours upon receipt of final payment. At your request, I can supply the final files to you on a CD, through e-mail or via a dropbox link. I also keep a copy of your project on file for later updates or should you lose your copy.

Who owns the copyright of the final artwork?
Copyright is yours upon receipt of final payment. You are responsible for protecting and registering your artwork as needed. I do, however, reserve the right to photograph and/or distribute or publish any work I create for you for my promotional and marketing needs, including any mock-ups and presentations, as samples for my website, portfolio, newsletter, brochures, marketing, and presentations.

I love my project! Now what?
My business is based on referrals. If you are happy with my work please share my contact information with your friends. Emailing me your testimonial or giving me a recommendation on linkedin is also appreciated! I also love repeat clients…please keep me in mind for your next project!

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